Frequently Asked Questions
Everything you need to know about shopping with DUER.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a second email containing your tracking number so you can follow its progress.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Exchanges are always free, while returns for a refund may be subject to a small shipping fee.
Do you ship internationally?
Yes, DUER ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite similar garment at home and comparing it to our charts for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Are your products sustainably made?
Sustainability is at our core. We prioritize natural and recycled fibers, and we work exclusively with ethical manufacturing partners who meet high standards for labor and environmental safety.